Carter is a great guy. He always impressed me and this time was no exception.

Muy buen trabajo

Annette was a wonderful sales consultant, I really appreciated her patience and understanding to what I wanted. Sunday was great in the finance department, had plenty of laughs while getting everything finalized. Looking forward to working with them both of them again one day.

Ms Kristien Lee, attending associate very friendly, Knowledgeable & highly professional.

The price listed on cars.com for a used car was not the same price quoted when I showed up to the dealership. Be prepared for additional add-on cost that they will refuse to remove if you buy used car from a Toyota dealership. This also happened at another dealership we went to earlier in the day. In the end they offered to remove part of that cost and we ended up buying the car. Also, if they offer to fix something for free as part of the sales make sure you get it in writing and don't take their word for it. The car we bought had some minor cosmetic damage and I was told to come back another day after we bought it. When I returned a few days later there was no one to help and my salesman had the day off. It took over 30 min for someone to finally help out. On top of that I had to leave the car for the day and come back. They did offer a loaner free of charge so that made it better. However, when I came back they said they were able to only fixed 1 of the 2 issues and I was told to come back AGAIN because they had to order the part. I live almost an hour away so this is a bit of a hassle having to come back several times. Why wasn't I told this in the beginning so I didn't have to come back twice? I am still waiting for the final repairs as of this post but this time I was given an IOU in writing. Not a pleasant experience but my daughter loved the car we bought for her. I do want to add that everyone I dealt with at the dealership was really nice and my sales person, Zachary, was really great! It's just that add-on negotiation and their process for follow-ups needs to be cleaned up so customers know exactly where and who to contact when they arrive. UPDATE: My sales person, Zachary, reached out and the last cosmetic repair was finally completed. I appreciate that Toyota of Katy reached out to ensure that everything was completed to my satisfaction. As such I have changed my review from a 3 to a 4 star.

I love Toyota of Katy! I've bought 3 cars there and have always had a great experience. The service bay is always quick and efficient, as well! Thanks 😊

They go way above all other dealerships to satisfy! Thank you Toyota of Katy

First time at this location and everything went smooth. Mr. Felix was very informative. Thank you all! Will return.

Excellent

Received excellent service as usual.

Zeb was great.. got the exact car we wanted.

Device was smooth, great. They were timely.great management.

Very nice

Great costumer service !! Excellent attitude and kudos to Don Kim !!

Great service, Kristen the service manager is who you need to ask for or set up an appointment with!

Muy buen servicio muy amables cordiales Gran servicio de Ramón Ramírez un Caballero educado muy fino garantizado Se los recomiendo.

Buen servicio y rapido

Awesome Experience, Awesome Team, I'm so Happy with my Trade New 2025 Corolla I don't want anything else, I will return in 3 years and will refer everyone I Know.. 🙏

Hola felicito a lucas por su trabajo y ayuda en toyota katy.. gracias y bendiciones

I want to give a really good thank you shout out to the people who help me out. They had a wonderful service. I was able to get a brand new car within a few hours out of the dealership. It was a quick sale. I enjoyed my time here and in the service it was such a great team to work with Harith Harith sales man piero infante finance manager and Carlos salguero !