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Toyota of Katy

Hoy fuí a la cita programada para hacer el servicio a mi Toyota en Toyota of Katy, la atención excelente igual que el servicio al auto, el tiempo de espera un poco largo, pero lo importante que se haga bien en el tiempo que se necesite, como realmente lo hicieron. Gracias

Fast and efficient.

Excelente atención y servicio

Service tech was very polite and professional

Excellent service

tim b was great and very helpful! cant wait to buy!

Did not end up purchasing but had a great experience with Kyle Sanders our sales associate. Very knowledgeable about the cars and patient with test driving vehicles.

Buenas noches la compra de nuestra RAV4 fue fenomenal, fuimos atendidos por los Señores Ramón Ramirez y Luis Caldera, los cuales nos explicaron muy amablemente todos los detalles de la compra y nos mostraron los diferentes vehículos en los cuales nos interesamos según lo que se ajustaba a nuestro presupuesto, probamos la camioneta y nos gusto mucho su silencioso andar y todas las aplicaciones tecnológicas que posee tanto en la parte de seguridad como de ahorro de combustible. Una vez decididos por la camioneta seguimos con los pasos siguientes con el personal de finanzas y logramos la aprobación del crédito, firmamos todos los documentos y nos entregaron la camioneta finalmente.

Buying a car is very hard, but thanks to Zeb and Alve’s help, I had a wonderful experience and I’m very happy so for with my purchase. And I’m not always easy to please. 😉 Update: I immediately had problems with my 2025 Camry drifting to the right. I felt this was unacceptable for a new car, especially a Toyota, and knowing that when I buy, I keep my vehicles for many, many years. I was distraught. The sales team worked with the service department and first aligned the front wheels and when that did not resolve the issue they cross rotated the front tires. But I did not want to own a vehicle with a front-end alignment problem. I realize that not all Dealerships are willing to make a situation like this right especially once you have signed on the dotted line. However, I am pleased to say they came up with a solution that was acceptable. Thanks everyone for caring!

Great experience dealing with Mr. Kelly. Straight shooter and to the point NO SURPRISE!!!! Very knowledgeable getting my vehicle set after the sell, took the extra time to take care me.

No puedo ser mejor la atención por parte de Toyota Katy y su vendedor Ramón Ramírez estamos muy contentos con su trato.

Constant updates, and clean car at pickup. Everyone was nice. My only grief was paying high surcharge on credit card payment

Alex and Kelly help my father to get his dream car.Highly recommend them when you come toyota dealer in katy

I made an appointment for a tire recall for 7am and upon arrival spoke with my Ser. Rep. Soccoro. She advised the plan of action and would advise. She stated that upon inspection the tires would be replaced in accordance with the Recall Notice. However the new tires did not come on the 9:30am delivery and would not arrive until 1:30pm. She offered an Uber ride if I did not want to wait. I declined and just hoofed it over to Rudy’s for lunch. Advised that tires did arrive and would I also like an alignment? For new tires yes I would. My Highlander was ready around 3pm and was washed for me as well. I know things happen so I was not upset. Soccoro kept me updated through out and was professional and courteous through the whole process.

Michael Butterfield was very courteous and assisted me promptly. He also got me an Uber service to get home while my vehicle was being worked on.

Excellent customer service Great customer service. My service provider took care of me gave me great feedback great dealership.

I had a great experience with Toyota of Katy! The entire process of fixing my car was smooth and professional. Their customer service was exceptional, and a special thanks to Sara, who kept me updated throughout the entire service. Her communication made everything so much easier. I'm very pleased with the service I received. Highly recommend!

服务很好，快速高效，谢谢

Great customer service as always. Alex made sure I was kept up to date on everything that was going on with my vehicle. Will definitely recommend this location

I took my Toyota RAV4 to Don McGill of Katy for inspection sticker. They told me that Monday was a busy day, but I was able to walk up within a few minutes and talk to a service advisor who got my car in quickly and within the time. That he said it would take. I’m very happy with the service at the dealership.