Customer Reviews
Toyota of Katy

Sunny I was a great advisor! He was friendly, knowledgeable, and got us in and out quickly.

The service is always prompt and efficient. All the personnel are knowledgeable, friendly and professional. The atmosphere is very pleasant and welcoming.

Nice facility and staff's attentive to the waiting customers.

I had a great experience overall. The process was smooth, and the staff was helpful and professional. I especially want to highlight Mrs. Socorro — she was absolutely wonderful. She was attentive, kind, and made sure all my questions were answered clearly. Her level of customer service truly made a difference in my experience. Thank you for the excellent support.

My experience at Toyota of Katy was amazing from start to finish. My journey began when I visited the Toyota website and built my 2026 Grand Highlander Hybrid Max. Shortly after, I was contacted by Hayley, who was wonderful at answering all of my questions and guiding me through the next steps. When I arrived at the dealership, I met with Justin Lay, who made me feel like he had known me my whole life. He was never pushy and truly gave me the space to make my own decisions about what I wanted. He didn’t try to steer me toward a different vehicle — he genuinely wanted to help me find my dream car, and I really appreciated that. My experience continued to be excellent when I went into finance and worked with Alvie. He was just as amazing — professional, informative, and again, not pushy when it came to additional options. He carefully explained the vehicle service contracts and allowed me to decide what was best for me. Overall, everyone at Toyota of Katy was extremely professional, helpful, and respectful throughout the entire process. I couldn’t have asked for a better car-buying experience!

Everything was great, excellent service for my car, good turnaround time, and Miss Socorro was very kind and helpful. I will gladly return for future services.

Thank you Julio and Sandra for the help! Your patience and accommodation to my situation was greatly appreciated.

In January I purchased a 2026 Toyota Grand Highlander Platinum MAX Hybrid AWD from Toyota of Katy. Tim Balogun, Sales Consultant, was the primary reason I purchased it from Katy of Toyota; he did a superb job of explaining what I was purchasing, and introduced me to Toyota of Katy's lifetime powertrain limited warranty, which I found very important. Since my purchase, I continue to enjoy working with him.

Pedro is an excellent sales man, my family and I have bought 3 cars from him 2 Tundras and a Nissan Rogue he is excellent i would recommend him to more people who wants to purchase.

Tim was my salesman at Toyota Katy. Tim not only sales you a car he takes your concerns into consideration. After purchasing the vehicle a week later the vehicle needed a battery. Tim went the extra mile to have a diagnostic performed on the vehicle since it was a use car. The next day Tim returned my vehicle to my home with a new battery. I would refer this young man to anyone wanting to buy a new or use vehicle.

Great service, excellent customer service, fast service, I highly recommend

My name is Dana Scott and my salesperson Alicia Norman and the team that worked with her provided me with the best experience, they were professional, knowledgeable and caring. Made me feel important, made sure I understood how to operate my brand new vehicle before I left the lot. Thank you all very much

Toyota of Katy Great people great customer service Definitely see Mr Mohsen Siatiri and Mr Ahmad Taylor

Sales men that help us Monday night were great also the finance guy was great real good people

Piero infants and victorino reyes great services

I had a great experience here with Zully and everyone else I interacted with. I would definitely return again when I am ready to purchase another vehicle.

Toyota of Katy worked well with me from a service perspective and ordered parts. All items were taken care of in a satisfactory manner.

Excelente atención

Excelente servicio y atención al cliente

K Sea,has a great ability to exercise his patient and kindness, this decency rarely can find in these days ,no doubt that K Sea is a tremendous asset to this corporation!!!!