Product Cancellation
at Toyota of Katy

We had an absolutely outstanding experience working with Brian Decastro. From the moment we walked into the dealership, he was professional, knowledgeable, patient, and genuinely focused on helping us find the perfect vehicle — not just making a sale. We didn't even expect to order a car on our first visit, but after working with Brian, we jumped in with both feet! Brian took the time to answer every question, explain all of our options clearly, and made the entire process smooth and stress-free. His honesty, attention to detail, and friendly attitude really stood out. We never felt pressured, and he went above and beyond to make sure we were comfortable and confident with our purchase. We truly appreciate the exceptional customer service and would highly recommend Brian Decastro to anyone looking for a new vehicle. Thank you again for such a fantastic experience! We also had an amazing experience working with the finance manager, Piero Infante. He made what is usually the most stressful part of buying a car feel easy, straightforward, and completely transparent. He explained everything clearly, answered all of our questions patiently, and made sure we fully understood every step of the process. We really appreciated his professionalism, honesty, and efficiency. There was never any pressure — just excellent customer service and a genuine willingness to help us get through the paperwork process. The entire process was smooth and stress-free thanks to his knowledge and positive attitude. We truly appreciate all of his help and would highly recommend working with Piero to anyone purchasing a vehicle at Toyota of Katy!

Alve and Zeb were very helpful in assisting us to get a great Deal and Approval on our Brand New Toyota, if you need anything Automotive just request to speak to “Zeb”.

Great service. Andy was the man

Fue todo muy rápido y una atención maravillosa

First of all I want to share with the public that Don Gilman dealership is far the best to bring in your Toyota vehicle to have it serviced they are number one in my book. Talk about courtesy honesty and integrity wow hands down the best team in town. Mr Rincon one of their advisors was on the spot any question we had was answered just like that. Keep up the good work Don McGill Toyota in Katy.

Brian was able to help me with this process and I have to say, as nervous as I was, he was very helpful and I was really relieved with everything. Overall 10/10 experience and the coffee they have there is really good too lol

Don was extremely helpful! He checked on my car when it was taking awhile and he also found my water bottle I left behind. I really appreciate his efforts! The only reason I gave it 4 stars is because the initial sales associate was less helpful and not very responsive.

Zeb was awesome! Super friendly a d professional, and the experience was so smooth and easy... Got my new car, let's goo! TY!

Great dealership! Awesome service over all

Tim Balogun, Don McGill Toyota of Katy, salesman provided outstanding customer service throughout my car buying experience. He was professional, patient, honest, and made the entire process smooth and stress free. I truly appreciate his help and would highly recommend him to anyone looking to purchase a vehicle.

I have working with dealership for many years and have had no issues.

While other service managers scattered, late in the day, Michael Butterworth at Toyota of Katy, took my car in for an oil change, made great recommendations , and provided excellent customer service. I will return to Michael from now on. It was my first or second walk-in ever in 8 years (use to live in Florida ).

Even though I didn’t end up buying a car, Daniel Chang provided excellent customer service. He was friendly, professional, and took the time to guide me around the dealership and help me get to the parts department. Really appreciated his willingness to help without any pressure. Great experience overall!

Excellent experience with Samuel

Thank you so much for your help and quality service. Kindly, Retina

Best Toyota around! I’ve bought two cars here staff is always professional and fast. Quincy recently helped me with a loaner and was very personable and friendly!

Service was excellent. The service person was very professional, knowledgeable and helpful. Explained the maintenance that was required. Will continue making my appointments with her.

Toyota of Katy consistently provides me with efficient and prompt service. Their service advisors are both knowledgeable and courteous, ensuring a seamless experience. Additionally, I was provided with a loaner vehicle, and the Loaner representative was exceptionally helpful in assisting me with transferring my belongings. Based on their outstanding service, I would highly recommend Toyota of Katy to my family and friends.

Mi experiencia,muy buena el personal de atención al cliente fue una de las más importantes por la cordialidad y la excelente comunicación bilingue y el conocimiento de los medios de transporte, sus garantías, y su confianza en el cliente

ZEB F. Thanks help for new car